Terms and Conditions
Man and a Van Shepherds Bush Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Shepherds Bush provides removal and transport services within the United Kingdom. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions and that they form a binding agreement between you and us.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" and "our" refer to the provider of man and van and removal services trading as Man and a Van Shepherds Bush.
1.2 "Customer", "you" and "your" refer to the person, company or organisation booking our services.
1.3 "Services" means any removal, transport, loading, unloading, packing, furniture assembly or related services we agree to provide.
1.4 "Vehicle" means any van or other transport used by us to carry out the Services.
1.5 "Booking" means a confirmed request by you for our Services on a specific date and time, whether made by phone, online form or other accepted method.
1.6 "Goods" means all items, belongings, furniture and other property in respect of which we provide the Services.
2. Scope of Services
2.1 We provide man and van and small removal services for domestic and commercial customers, including loading, transport and unloading of Goods, and where agreed in advance, assistance with packing and furniture disassembly or reassembly.
2.2 Unless explicitly agreed in writing, we do not provide specialist removal of high-value items, such as fine art, antiques, jewellery, precious metals, valuable collections or items requiring special lifting equipment.
2.3 Our Services are available for moves within the United Kingdom, typically focusing on local and regional relocations to and from the Shepherds Bush area and surrounding districts.
2.4 Any additional services not expressly included in your Booking confirmation will be treated as extra work and may incur additional charges, which you agree to pay.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, property access, approximate inventory, required date and time, and any special requirements.
3.2 Quotations are based on the information you supply and are subject to amendment if the actual work differs from the description provided. We reserve the right to adjust the price if the volume of Goods, access conditions or route differs from what was initially described.
3.3 A Booking is only confirmed when we have accepted your request for Services and you have accepted our quotation or agreed rate. We may, at our discretion, require a deposit or part payment to secure the Booking.
3.4 You are responsible for ensuring that the details of your Booking are complete and accurate. You must inform us as soon as possible of any changes to dates, times, addresses, access details or the nature or quantity of the Goods.
3.5 We reserve the right to refuse or cancel a Booking where the work is unsafe, unlawful or beyond our capacity or equipment, or where you fail to provide necessary information or cooperation.
4. Access, Parking and Your Responsibilities
4.1 You must ensure that we have suitable access to the collection and delivery locations, including the provision of accurate address details, floor numbers, lift availability, and any known access restrictions such as narrow streets, low bridges, height or weight limits, or controlled parking zones.
4.2 You are responsible for arranging any necessary parking permits or authorisations required for our Vehicles to load and unload. Any parking charges, fines or penalties incurred due to insufficient or incorrect parking arrangements may be added to your final bill.
4.3 You must be present, or ensure that an authorised representative is present, at the collection and delivery addresses for the duration of the Services to provide access, oversee the move and sign any required documents.
4.4 You are responsible for packing your Goods safely and securely, unless packing services are specifically included in your Booking. We are not liable for damage arising from insufficient or improper packing done by you or a third party.
4.5 You must empty all wardrobes, drawers and cabinets before removal, unless otherwise agreed. Fridges, freezers and appliances should be defrosted, disconnected and drained before the move.
5. Payments and Charges
5.1 Our charges may be based on an hourly rate, a fixed price, or a combination, as confirmed in your Booking. The basis of calculation will be clearly stated in the quotation or confirmation we provide.
5.2 We may require a deposit to secure your Booking. Where a deposit is requested, your Booking is not fully confirmed until the deposit has been received by us.
5.3 Unless otherwise agreed in advance, payment of the balance is due on completion of the Services on the day of the move. We may decline to unload Goods until payment is made in full.
5.4 You agree to pay any additional charges that may arise due to delays or additional work not originally quoted, including but not limited to waiting time, additional loading or unloading time, increased volume or weight of Goods, extra manpower required, or extended travel distances.
5.5 If payment is not made when due, we reserve the right to charge interest on overdue sums at the statutory rate and to recover all reasonable costs of collection, including legal fees.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your Booking, you must notify us as soon as reasonably practicable.
6.2 Where you cancel a Booking more than 7 days before the scheduled move date, we will normally refund any deposit paid, minus any reasonable administrative costs. Where you cancel within 7 days of the move, we may retain part or all of the deposit to cover our costs and loss of business.
6.3 If you cancel within 48 hours of the scheduled move time, or on the day of the move, we reserve the right to charge up to 100 percent of the quoted price, at our discretion.
6.4 If you wish to change the date or time of the move, we will make reasonable efforts to accommodate your request, but this cannot be guaranteed and may be treated as a cancellation and re-booking depending on availability.
6.5 We reserve the right to cancel or postpone a Booking due to circumstances beyond our reasonable control, including but not limited to severe weather, Vehicle breakdown, illness, accidents, road closures or other events of force majeure. In such cases, we will seek to reschedule the Booking at the earliest mutually convenient time. Our liability in these circumstances will be limited to a refund of any deposit paid for services not yet provided.
7. Goods Not Accepted for Transport
7.1 Unless explicitly agreed in writing, we do not transport:
a. Hazardous, toxic, flammable or explosive materials, including gas cylinders, fuels, chemicals and paints.
b. Illegal items or substances, including any Goods whose possession or transport would be unlawful.
c. Live animals, plants, perishable food or other items requiring temperature-controlled transport.
d. Cash, important documents, securities, jewellery, watches, or other precious items of high value.
7.2 If we unknowingly transport prohibited Goods, we shall not be liable for any loss, damage or delay related to such items, and you will indemnify us against any claims, damages, expenses or penalties arising from their transport.
8. Liability for Loss and Damage
8.1 We will exercise reasonable care and skill in handling your Goods and carrying out the Services. Our liability for loss or damage is subject to the limitations set out in this section.
8.2 We are not liable for loss or damage to Goods unless caused by our negligence or breach of contract. Normal wear and tear, minor marks or scratches, and pre-existing defects are excluded.
8.3 Our total liability for loss of or damage to your Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the reasonable replacement value of the affected items or a fair proportion thereof, subject to any monetary limits agreed in writing.
8.4 We are not liable for:
a. Loss or damage resulting from your failure to properly pack Goods, unless packing was carried out by us.
b. Loss or damage to fragile items such as glass, mirrors, lamps, electronics or ornaments, not professionally packed or protected.
c. Loss or damage resulting from Goods packed by you in unsuitable containers.
d. Loss of or damage to the contents of drawers, cartons or containers not packed or sealed by us.
e. Indirect or consequential loss, including loss of profits, loss of income, or loss of opportunity.
f. Damage arising from dismantling or reassembling furniture or appliances, unless due to our clear negligence.
8.5 You must report any visible loss or damage to Goods or property as soon as reasonably possible and, in any event, no later than 48 hours after completion of the Services. Claims made outside this period may not be accepted.
8.6 We are not liable for any damage to property that arises from moving Goods where you have requested that we proceed despite our advice that such movement may cause damage, for example, manoeuvring large furniture through narrow doorways or staircases.
9. Delays and Time Estimates
9.1 While we make every reasonable effort to arrive and complete the work within the estimated timescales, all arrival and completion times are estimates only and are not guaranteed.
9.2 We are not liable for any loss, expense, cost or damage arising from delays due to traffic, weather, Vehicle breakdown, or other circumstances beyond our reasonable control.
10. Waste and Recycling Regulations
10.1 We operate in accordance with applicable UK waste and environmental regulations. We do not remove or dispose of waste unless such services are explicitly agreed in advance and are within the scope of our legal authorisations.
10.2 Where we agree to remove unwanted items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited materials.
10.3 Any waste removal or disposal may be subject to additional charges, which will be explained to you before the work is carried out.
10.4 If we are required to handle or dispose of items that are hazardous, contaminated or otherwise not permitted under waste regulations, we reserve the right to refuse removal, to return such items to you, and to charge for any associated costs, including cleaning, special handling or penalties.
11. Insurance
11.1 We maintain appropriate insurance cover for our Vehicles and for our liability to you under these Terms and Conditions, in line with industry practice.
11.2 You are strongly advised to arrange your own contents or removals insurance for your Goods, particularly for high-value items or where you require cover beyond the limits of our liability.
12. Complaints
12.1 If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible so that we have an opportunity to address your concerns.
12.2 We will investigate complaints promptly and aim to respond in a fair and reasonable manner, seeking to resolve any issues where possible.
13. Data Protection and Privacy
13.1 We collect and use personal information about you for the purposes of managing your Booking, providing the Services, processing payments and handling any follow-up queries or complaints.
13.2 We will handle your personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep it secure.
13.3 We will not sell your personal details to third parties. We may share necessary information with our staff, contractors or service providers solely for the purpose of delivering the Services or complying with legal obligations.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of the Services and supersede any prior understandings, representations or agreements, whether oral or written.
15.4 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to the Services we provide to you.
