Terms and Conditions for Man And A Van Shepherdsbush

These Terms and Conditions set out the basis on which Man And A Van Shepherdsbush provides moving, transport, collection, delivery and related removal services to customers in the United Kingdom. By making a booking, you agree to these terms, which are intended to create a clear and fair understanding between both parties. Please read them carefully before confirming any service. In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, sender, recipient, or any person acting on their behalf.

Our service may include loading, unloading, transport, and handling of domestic or commercial goods, subject to availability and the details agreed at booking. The exact scope of work will depend on the information you provide, including the size, weight, access conditions, number of items, and any special handling requirements. We aim to deliver a professional man and van service in Shepherdsbush that is reliable, efficient and suitable for each job, but certain items or situations may require additional arrangements, extra charges, or refusal of service if they present a risk.

These terms apply alongside any written quotation, estimate, booking confirmation, or service-specific instructions we provide. If there is any inconsistency between these terms and a separate written agreement, the written agreement will normally apply to the extent of that inconsistency. Any variation must be agreed by us in writing. If you do not agree with these terms, you should not proceed with the booking. Your continued use of our man with a van Shepherdsbush service indicates acceptance of the current version of these terms.

Booking process begins when you submit a booking request or accept a quotation. We may ask for details about the collection and delivery addresses, preferred dates and times, access restrictions, parking, item descriptions, and any lifting or assembly requirements. All bookings are subject to availability and to our confirmation. A booking is only deemed accepted once we have issued confirmation, whether by email, message, invoice, or other written format. We may decline a booking where the requested work falls outside our service capability or where the information provided is incomplete or inaccurate.

It is your responsibility to ensure that all information given at the time of booking is correct and complete. This includes confirming whether items are fragile, valuable, heavy, hazardous, or unusually large. If the job changes after confirmation, for example because more items are added, access becomes more difficult, or the move takes longer than expected, we may revise the quotation or charge additional fees. The customer using our Shepherdsbush man and van service must ensure that the goods are ready for collection at the agreed time and that any necessary permissions, keys, access codes or parking arrangements are in place.

We may request photographs, a site description, or an inventory before confirming a booking, especially where the job involves large-volume transport, multiple stops, stairs, narrow access, or bulky furniture. If we provide an estimate based on limited information, that estimate is not a fixed price unless clearly stated. A quotation may remain valid for a stated period only. If no period is stated, we may withdraw or amend it before confirmation. By instructing us to proceed, you warrant that you are authorised to do so for all goods and locations involved in the move.

Payments are due in accordance with the terms agreed at the time of booking or on the invoice issued to you. We may require a deposit, advance payment, or full payment before the service begins. Unless otherwise stated, charges are calculated based on time, vehicle use, labour, distance, waiting time, parking costs, congestion-related costs, tolls, and any additional services requested. All prices are quoted in pounds sterling and may be subject to VAT where applicable. For transparent pricing, any extra costs will normally be explained before they are incurred where reasonably possible.

If payment is required on completion, you must pay immediately once the job has finished unless a different arrangement has been agreed in writing. We accept payment methods stated at the time of booking or invoicing. Late payment may result in administration charges, interest, or recovery action to the extent permitted by law. If a payment is declined, reversed, or delayed, we may suspend future services or withhold delivery where lawful to do so. Any discounts, promotional rates, or special offers are granted at our discretion and may be withdrawn or amended without notice for future bookings.

We may also charge for waiting time if access, loading, or unloading is delayed for reasons outside our control. This may include traffic restrictions, parking difficulty, missing keys, inaccurate directions, or the customer’s late arrival. Where the service involves several stops or extended handling, we may invoice according to time spent rather than a fixed estimate. A man and van booking is therefore based not only on transport distance but on the operational conditions of the job. Any amount due must be paid in full without set-off, withholding, or deduction unless required by law.

Cancellations must be made as soon as possible. If you cancel after confirming a booking, we may charge a cancellation fee depending on the notice given, the resources already committed, and whether the work was scheduled during a busy period or required specialist arrangements. Where the vehicle, staff, or equipment have already been allocated, the fee may reflect our loss of opportunity and preparation costs. If you cancel close to the scheduled time or fail to be present, this may be treated as a late cancellation or a failed attendance and charged accordingly.

You may request an amendment to your booking, including a change of date, time, address, or service scope. We will try to accommodate reasonable changes, but any amendment is subject to availability and may affect pricing. If the revised details materially alter the work involved, we may issue a new quotation or decline the amendment. For example, a simple man with a van Shepherdsbush collection may become a larger removal job if additional items, packing, dismantling or delivery points are added. We are not obliged to accept changes that make the job unsafe, impractical or uneconomic.

If we must cancel or reschedule because of circumstances beyond our control, including vehicle breakdown, severe weather, road closures, accident, illness, or legal restrictions, we will inform you as soon as reasonably possible and may offer an alternative date or refund any prepaid amount for the affected service. We are not liable for indirect losses arising from such events. Delays may occur due to traffic, access issues, or loading complications. While we always try to arrive within the agreed window, any time provided is an estimate unless expressly guaranteed in writing.

Liability and customer responsibilities are important because moving and transport work involves handling goods, property and access conditions that are often outside our direct control. You must ensure that all goods are suitably packed, secured and ready for transport unless packing has been specifically agreed as part of the service. We are not responsible for damage caused by inadequate packing, pre-existing faults, structural weakness, improper assembly, or items that are unsuitable for transit. This includes glass, antiques, electronics, loose parts, and any fragile goods unless we have accepted responsibility in writing.

We will take reasonable care when loading, unloading and transporting your items, but our liability is limited to losses caused by our proven negligence. To the fullest extent permitted by law, we are not liable for loss of profit, loss of business, consequential loss, or any indirect or special damages. If any item is damaged due to our fault, our liability may be limited to the lesser of the repair cost, replacement value, or the amount recoverable under any applicable insurance arrangement, subject to evidence of the item’s value and condition before the service.

You are responsible for ensuring that the goods handed to us are lawful to transport, owned by you or otherwise authorised for carriage, and do not contain prohibited or dangerous items. You must inform us in advance of anything that may require special handling, such as heavy safes, pianos, batteries, liquids, flammable substances, cash, sensitive documents, or items with legal restrictions. We may refuse to carry items that could endanger our staff, the vehicle, or other property. Any claim for damage or missing items must be reported promptly and supported with reasonable evidence.

Waste regulations apply where a booking involves the removal, disposal, or transport of unwanted items. We operate in accordance with applicable UK waste and environmental laws, including the requirement to handle waste responsibly and only transfer it to authorised facilities or licensed carriers where necessary. You must tell us in advance if any goods are to be treated as waste, because the legal duties for waste differ from ordinary transport. Misdescribing waste as general items may result in extra charges, refusal of service, or reporting to the appropriate authorities where required.

We may ask for details of the waste type, quantity, origin, and whether the items include electrical equipment, mattresses, fridges, paint, chemicals, rubble, garden waste, or mixed loads. Certain materials may require separate handling, documentation, or disposal methods. We do not accept responsibility for items that contain hazardous, toxic, infectious, or restricted substances unless this has been expressly agreed and is lawful. You must not include hazardous waste, asbestos, gas cylinders, or other dangerous goods unless the arrangement has been specifically approved and compliant with applicable regulations.

Where waste collection is part of a man and van Shepherdsbush job, you remain responsible for ensuring that the waste is accurately described and lawfully presented for removal. If you ask us to dispose of items on your behalf, you confirm that you have the right to do so and that the waste is not contaminated or prohibited. We may refuse any load that appears to breach waste regulations or that could create legal or environmental risk. Any additional disposal fees, permits, or site charges will be payable by you unless agreed otherwise in writing.

Access, parking and site conditions may affect the service, pricing and timing. You must arrange suitable access to collection and delivery points and ensure that parking is available or that any required permissions have been obtained. If we receive a parking charge, penalty, or similar cost because of your failure to arrange lawful parking or access, you will be responsible for reimbursing that amount. We are entitled to charge for additional time spent dealing with access restrictions, carrying items over longer distances, or waiting for entry to premises.

We may refuse to enter premises, lift items, or use access routes that appear unsafe, structurally unsuitable, or likely to cause damage. Stair-only access, narrow corridors, low ceilings, poor lighting, heavy snow, or unsafe surfaces may require special arrangements or may make the job unsuitable. If the collection or delivery point is not reasonably accessible on the day, we may cancel the work, adjust the price, or carry out only part of the service. Any instructions you give to our staff must be lawful, reasonable, and consistent with health and safety obligations.

Customers using a man and van service in Shepherdsbush must also ensure that children, pets, and bystanders are kept clear of loading areas where possible. We are not responsible for any loss, injury or delay caused by unsafe access arrangements that were not disclosed beforehand. If we are unable to complete the service because of access problems or because you are not present to authorise the work, additional charges may apply. We may also require proof of identity, proof of address, or ownership/authority to release goods where appropriate.

Insurance, Complaints and General Terms

Insurance may be held by us for the benefit of the business, but the extent of cover can vary depending on the nature of the job and the items carried. You should not assume that every item is fully insured for every risk. If you have valuable goods, you may wish to check your own insurance arrangements before booking. Any claim must be notified promptly, with reasonable detail and supporting evidence, so that it can be assessed fairly. Failure to report a problem quickly may affect our ability to investigate and may limit any remedy available.

If you have a complaint, you should raise it as soon as possible so that we have the opportunity to review the matter and seek a fair resolution. We may ask for photographs, receipts, an inventory, or other relevant information. Any refund, repair, replacement, or goodwill gesture is offered without admission of liability unless stated otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. This applies to all man and van bookings made under these conditions.

These terms are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with these terms, the booking, or the service provided, unless mandatory law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in force. No failure or delay by us in exercising any right shall operate as a waiver of that right. These terms represent the whole agreement between you and us for the relevant service, unless varied in writing.

By proceeding with a booking for Man And A Van Shepherdsbush, you confirm that you have read, understood and accepted these Terms and Conditions. You also confirm that any person acting on your behalf has authority to agree to them. We may update these terms from time to time to reflect changes in our service, operational requirements, or applicable law. The version in force at the time of your confirmed booking will normally apply to that booking unless a later written amendment is agreed. Where a term is not expressly addressed here, we reserve the right to act reasonably and in accordance with applicable law and good industry practice.

These terms are designed to protect both the customer and the service provider by creating clear expectations about service scope, payment, cancellations, liability, waste handling, and legal compliance. For a smooth man and van Shepherdsbush experience, accurate information and timely communication are essential. If anything changes before the scheduled date, you should notify us promptly so that we can assess the impact on the job. We reserve all rights permitted by law, and no term shall be interpreted as limiting statutory rights that cannot be waived.